Manager, Phoenix House
FULL-TIME, PERMANENT
START DATE: AS SOON AS POSSIBLE
Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s over fourteen locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them.
A staff group that represents the diversity of the people and communities we serve is of the utmost importance. Phoenix is committed to reducing barriers that have traditionally impacted access to employment and career growth. As such, we encourage those interested to self-identify their ethnicity, and or race, gender, sexuality, ability, etc. We also invite you to share your pronouns in your cover letter or resume.
Position Overview: The Phoenix House Manager will oversee Phoenix House (PH), a ten-bed, gender inclusive residence program. Through 24/7 support, it offers safe, supportive housing for youth (16-24 years of age) learning skills for independent living. The Manager will provide supervision and support to a team of seven core staff as well as a roster of casual Relief Workers. This position is a member of the Phoenix Senior Management Team, who work closely to ensure all Phoenix programming is consistent and supports cross-agency connectivity. With support from the Senior Director of Residential Programs, the Manager is accountable for the oversight, implementation and critical review of the Phoenix House program policy, procedures, and related budget.
Program Overview: Phoenix House is a ten-bed long-term residential facility for youth aged 16-24. It offers safe, supportive housing for youth while learning skills for independent living. Youth participate in programming such as education, employment, or volunteer work, while preparing to transition to their next housing goal.
The Phoenix House Manager will work in a shared office space located in a three-storey residential House in downtown Halifax. Access to the House and its interior is via stairs at street level. The facility features gender-neutral washrooms and a shared kitchen area. There are multiple common areas that can be accessed by both youth and staff. There is also access to an outdoor space at the back of the house that can be used outdoor activities. There is also a staff fridge at this location as well that is accessible by all agency staff.
Compensation: $63,000 base annual salary, comprehensive group medical insurance plan, Employee and Family Assistance Program, 4% employer paid RRSP contribution, three weeks of vacation in the first year and four weeks of vacation in the second year, generous sick leave, a generous paid holiday schedule, in-house training, and professional development opportunities.
Reports to: Senior Director of Residential Programs.
Hours of Work: 40 hours per week, Monday to Friday, 9 a.m. to 5 p.m., with some flexibility and occasional evening and weekend work and on-call rotation.
Screening Requirements: Due to the sensitive nature of our work with youth, this position is subject to a satisfactory criminal records check including vulnerable sector search and child abuse register check.
DUTIES AND RESPONSIBILITIES
PROGRAM DELIVERY
Ensure the program is consistent with Phoenix’s vision and values.
Work in accordance with Phoenix’s policies, procedures, and framework of practice.
Ensure that the program’s service delivery is fully integrated with other Phoenix programs.
Ensure this continuum is fully integrated and that it addresses and meets the needs of at-risk and youth facing housing insecurity.
Manage all aspects of the program including strategic planning, program development and implementation, community development, human resources, service delivery, financial management and communication.
Develop core program outcomes and the program evaluation components to assess these core outcomes.
Develop, gain approval for and maintain an annual income expenditure budget for the program.
Manage building maintenance and ensure a therapeutic milieu.
TEAM LEADERSHIP
Provide direct support and guidance to the senior social workers who provide social work and case management support to youth and staff within the housing continuum.
Manage all activities related to personnel including program procedure, hiring, performance management, team building, professional development, file management and scheduling.
Ensure appropriate supervision of the program’s field placement students and volunteers and supervise them as required.
Commit to the development of the Agency and participate in internal committees, projects, and activities.
Thorough working knowledge and ability to support staff in the areas relating to adolescent mental health/mental illness.
Support the agency’s commitment to diversity, equity and inclusion through learning opportunities, critical self-reflection, and professional development.
COMMUNITY ENGAGEMENT
Liaise with other agencies on behalf of youth and programs and participate in community committees, projects, or activities as appropriate.
Conduct public education presentations about the Agency and Phoenix’s work.
Advocate with community agencies on behalf of the program and its youth.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIRMENTS
High level of understanding of youth development and the issues of homelessness.
Proven track record of successful management practices, including strategic planning, program development and implementation, human resources, service delivery, financial management, communication, and evaluation.
Strong leadership and supervisory skills, with the ability to build and support an effective team.
Skilled in effectively integrating programs to ensure cohesive service delivery.
Knowledgeable in best practices within supportive housing programs for at-risk and homeless youth.
Highly developed interpersonal, communication, youth service, and organizational skills.
Experienced in applying anti-oppressive practices, including harm reduction, narrative practice, a client-directed approach, and a social justice perspective.
Proficient in Microsoft Office Suite and comfortable using the Internet for work-related tasks.
Extensive knowledge of community resources, government funding mechanisms, and the broader social service delivery system is considered an asset.
Physically capable of lifting light loads, navigating stairs, and maintaining an active work pace.
EDUCATION AND EXPERIENCE
Master or Bachelor of Social Work is required.
Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
Strong experience with supervisory responsibilities.
At least three years’ experience working in a residential setting.
At least three years’ experience in a supervisory role.
Experience working in a youth residential setting.
Non-violent crisis intervention, suicide intervention, standard first aid or a commitment to secure those requirements within six months of being hired. Please note that these trainings are offered in Phoenix.
Experience supervising field placement students and managing volunteers is an asset.
Experience working for a non-profit organization is an asset.
Clear Criminal Record Check and Child Abuse Registry Check mandatory.
TO APPLY:
*Please note that interviews may take place during the posting period.
Interested applicants should submit a resume and a cover letter (in Word or as a PDF document) to careers@phoenixyouth.ca, with the subject line “Manager, Phoenix House”. Your resume should contain pertinent information about your qualifications and experiences and your cover letter should let us know why this is the job for you. Applications will be reviewed on an ongoing basis as received till Thursday, May 22, 2025, at 11.59am (AST).
Accommodation: Phoenix is committed to fostering a diverse and inclusive environment where every candidate feels respected and supported. We embrace equal opportunity in our recruitment and selection process and strive to meet the unique needs of all applicants. Phoenix will gladly provide accommodation to the best of our ability to ensure equitable access throughout the hiring process. If you require any accommodation during any stage of recruitment, please feel free to indicate this in your application.
We thank all applicants for their interest. However, only applicants selected for an interview will be contacted.
